What type of hair does Geinova offer?

Geinova offers high-quality human hair in a range of textures, selected for softness, longevity, and natural movement.

Do you offer custom colors?

Yes. Custom color services are available through curated collections or via Create Your Own (Consultation Required).

How long does processing and shipping take?

Processing and shipping times vary based on the product and customization level. Exact timelines are listed on each product page and tracking is provided once your order ships.

Do you accept returns or exchanges?

Due to the nature of our products, all sales are final. Please review product details carefully before placing your order.

Shipping Policy

All orders are processed within the timeframe listed on each product page. Processing times vary based on product type and customization level. Once your order has shipped, you will receive a confirmation email with tracking information. Shipping times vary based on location and carrier and are not guaranteed. Please ensure all shipping information is accurate at checkout. Geinova is not responsible for delays caused by carriers, incorrect addresses, or circumstances beyond our control.

Processing Time Notice

Custom color and personalized orders require additional processing time to ensure quality and precision. Estimated timelines are provided on individual product pages.

Return & Exchange Policy 

Due to the nature of our products and for hygiene reasons, all sales are final. We do not accept returns or exchanges on wigs, bundles, closures, frontals, or custom color orders. Please review all product details carefully before placing your order.

Order Issues & Damages

If you receive an incorrect or damaged item, please contact us within 48 hours of delivery. Include your order number and clear photos of the issue so we may review and assist you promptly.

Claims submitted after 48 hours may not be eligible for review.

Refund Policy

Refunds  are not offered once an order has been processed or shipped. In the event of an approved issue, resolutions may include a replacement or store credit at Geinova’s discretion.

Custom Color Policy

All custom color services are final sale. By purchasing a custom color service, you acknowledge that color results may vary slightly due to lighting, screen settings, and hair texture.

Consultations are required for Create Your Own custom color requests and must be completed before processing begins.

Privacy Policy

Geinova respects your privacy and is committed to protecting your personal information. Customer data is collected solely for order fulfillment, communication, and service improvement. We do not sell or share personal information with third parties except as required to process your order.

 

Terms of Service

By accessing or purchasing from Geinova, you agree to comply with all policies outlined on this website. Geinova reserves the right to update policies, pricing, and services at any time without prior notice.

Policies are subject to change. Please review prior to placing your order.